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EFFECTIVE NOVEMBER 4, 2019 –  DUO Broadband is pleased to give our voice customers FREE statewide calling. As of November 4 area codes 859 and 502 will be included in the FREE calling area. Be sure to reprogram devices, security systems and fax machines to remove the "1" when dialing numbers in the 502 and 859 area codes.

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DUO Broadband is excited to introduce the GigaSpire BLAST – a next-generation managed wireless mesh network router. With the latest advancements in WiFi technology, the BLAST combines blazing fast speeds with whole-home coverage to give you an unrivaled online experience. Whether you're streaming HD video on multiple devices, uploading large files, or gaming online with friends, the GigaSpire BLAST can handle it all!

The GigaSpire makes it easy to set up and manage home networks – including managing devices and guest access. It provides seamless coverage and extended range, allowing you to enjoy connectivity all over your house and yard. Plus, you can connect more devices simultaneously, which means everyone can stream at the same time! 

In addition to top of the line hardware, the GigaSpire BLAST offers simple, robust controls you can even manage from your smartphone! Just search the app store for "Calix Smart Home".

Learn more and sign up today!


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Thanks to all who helped make this year's Annual Meeting a success!

Our annual meeting was held Tuesday evening at the Russell County High School gym, and as in years past we had another great crowd. Over 340 members registered with over 425 in total attendance.

After registration we meet in the gym for a quick business meeting where Mr. Tom Preston, Executive VP/CEO, gave an update on the cooperative's very strong operational status with the new name - DUO Broadband - and the same great company with the same great employees to serve you. Refreshments were available and door prizes were given out to 13 lucky members.

Here are this year's winners:

1    $100 Cash Prize Drawing – TNT Carpet
2    LG 65” UHD – 4K SmartTV – Elizabeth McGowan Slone
3    WEBER Grill – Lowell & Judy Robertson
4    STIHL Trimmer FS56RC – Jerry & Carol Hadley
5    STIHL Trimmer FS56RC – Mark Evans
6    STIHL Blower BG56C – Lewis Stargel Jr.
7    STIHL Blower BG56C – Ricky Helm
8    $150 DUO Broadband Gift Certificate – KG Andrew
9    $150 DUO Broadband Gift Certificate – Jackie Nation
10   BUNN Coffee Maker – Arnold Fletcher
11   BUNN Coffee Maker – William & Jeanne Will
12   RING – Video Doorbell – Bridgette Kean
13   RING – Video Doorbell – Carlie Roy

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Pictured above is the lucky winner of the LG 65” UHD 4K SmartTV, Elizabeth McGowan Slone.

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Pictured above is the lucky winner of the WEBER Grill – Judy Robertson.

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U.S. Congressman Comer and representatives of DUO Broadband and the Kentucky Telecom Association met to discuss the importance of better broadband Internet service for rural Kentucky. Standing, from left, are Mark Henry, DUO Broadband Vice President Operations; Tom Preston, DUO Broadband CEO; U.S. Congressman James Comer, R-Kentucky, 1st District; Tyler Campbell, KTA Executive Director;Daryl Hammond, DUO Broadband Vice President/CFO; and Howard Kent Cooper, DUO Broadband Legal Counsel. Also meeting with the group was Sandy Simpson, Field Representative for Congressman Comer.


April 11, 2019 JAMESTOWN, KY — U.S. Congressman James Comer, R-Kentucky, 1st District, met with representatives of DUO Broadband and the Kentucky Telecom Association (KTA) on Thursday to review progress in deploying fiber optic broadband to rural communities, plans for 5G mobile implementation, and other issues related to Kentucky’s telecommunications infrastructure.

“We had a wide ranging discussion about fiber optic network build outs, 5G deployment and how important continued Universal Service Funding (USF) is to the success of closing the digital divide between urban areas and rural parts of the country,” said Tyler Campbell, Executive Director of KTA. “The main thrust of our conversation with Congressman Comer was to emphasize the importance that fiber continues to play in terms of building and maintaining a 21st Century economy for rural America.”

Universal Service

Universal service is the principle that all Americans should have access to affordable communications services. Universal service is also the name of a fund and the category of Federal Communications Commission (FCC) programs and policies to implement this principle. Universal service is a cornerstone of the law that established the FCC, the Communications Act of 1934. Since that time, universal service policies have helped make telephone service ubiquitous, even in rural areas like Russell, Adair and Cumberland counties.

Today, the FCC recognizes high-speed Internet as the 21st Century’s essential communications technology, and is working to make broadband as universal as telephone.

"We discussed some of the unique challenges to deploying broadband across Kentucky,” said Tom Preston, DUO Broadband CEO. "Challenges like less customer density in rural communities as opposed to larger cities, our region's topography, infrastructure costs, and ongoing network maintenance expenses. We also discussed the need for contribution reform for USF as it’s still a funded from a percentage surcharge on declining interstate and international long distance revenues.”

The National Broadband Map and 5G

Part of the discussion revolved around federal regulations about how the national broadband map is developed. "Right now it's based on Census block data. We're looking for it to be more granular," Campbell said. "If the information is more accurate then DUO Broadband stands a better chance of continuing its progressive approach to fiber deployment and remaining aggressive in building out fiber to even more of the region."

As 5G technology begins to play a bigger role in how telecommunications are delivered, having a strong fiber optic backbone will become even more important.

"Congressman Comer has a strong interest in looking out for Kentucky farmers. He recognizes the importance of 5G technology and the role it can play for the growth of smart agriculture in Kentucky," said Campbell.

"5G is revolutionary, but this revolutionary technology still requires building a fiber optic connectivity to cell sites and small cells that support 5G," Preston said.


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 CFCA logo

We understand the importance of keeping your accounts and personal information safe and helping you protect yourself from fraud. We want to share with you the CFCA's Instructional Videos on how you can protect yourself from social engineering, which includes phishing and other types of scams, and improve general account security.

Consumer Account Security:


Social Engineering:


DUO Broadband website touch icon on smartphone.

We created the MyDuo app many years ago in an effort to make information about our services more accessible to mobile users. With our most recent website design, you now have easy access to everything previously contained in the app, including your DUO Broadband account, live chat support, our latest special offers and much more.

You can bookmark our website to appear as a mobile app on your smartphone. For Android phones, with our website open in Google Chrome, tap the menu button and tap “Add to homescreen.” For Safari on iPhone, tap the Share button on the browser’s toolbar, then tap “Add to Home Screen” icon in the Share menu. 

 If you currently have the MyDuo app, you can continue to use it; however, it will no longer be available to download and will not be updated. We encourage you to visit and bookmark on your smartphone. 

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