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DUO Broadband continues to monitor the current Coronavirus (COVID-19) outbreak. Our priority is the health of our employees, customers, and our community. However, we know the broadband and phone services we provide remain critical for students, businesses, health care and other applications in the days ahead. We take very seriously the continuity of business operations, so our network is stable and available all the time. We will continue to prepare for the impacts of COVID-19 and we will continue to actively review and update our business plan to address the ever-changing nature of this situation. We are considering all options to help maintain operations and provide uninterrupted service to customers.

We are implementing new policies for our staff and our operations to continue to provide service without interruptions to the best of our ability.

EFFECTIVE MONDAY, MARCH 23 - LOBBIES ARE CLOSED, DRIVE-THRU REMAINS OPEN!

Alternatives to Visiting Our Customer Service Center

  1. The drive-thru is open at our Jamestown and Columbia locations during normal business hours. We are also still taking calls on our business lines 270-343-3131 in Russell County, 270-378-4141 in Adair County, 270-433-2121 in Cumberland County, or toll-free 877-343-3131.  However, our lobbies are closed to customer traffic.
  2. You can use our webpage at https://www.duobroadband.com for many items including visiting the My Account Care page to register for free online bill pay.
  3. Bills can be paid by mail to DUO Broadband, P.O. Box 80, Jamestown, KY 42629.
  4. Billing inquiries and Bills can be paid by phone using Visa, Mastercard, Discover, American Express, or Check by calling the above numbers during normal business hours.
  5. You can reach customer service by calling the above numbers during normal business hours.
  6. During normal business hours, you can chat with a customer service rep at https://messenger.providesupport.com/messenger/1v6rei6tma9tc11xuiej9tppp9.html
  7. You can email customer service at duo@duobroadband.com
  8. Follow our Facebook page for the quickest way to monitor news and changes.

Technical Support for Your Internet Services

Our help desk remains open 24 hours a day and 7 days a week. Call 270-343-3131 in Russell County, 270-378-4141 in Adair County, or 270-433-2121 in Cumberland County or email help@blue.net. You can also chat with technical support at https://chat.blue.net/forms/chat_partner.php?source=Duo

We Will Continue to Work Troubles, Installs and Provide Other Services at Your Homes and Businesses

We are taking other measures based on the advice of the CDC, and other experts, to try and keep our facilities free of the virus and protect our employees and customers.

We will update you if our policies change. We do appreciate your patience during this time. DUO Broadband exists to serve the needs of our customers and improve your quality of life. We will do our absolute best to meet your needs in the days ahead.

For information about COVID-19, visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html

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By now you’ve heard something about IoT or the  “Internet of things.” If you’re like many of us, you may have dismissed it as something that doesn’t relate to you, or that it’s for people who know a lot about technology. But IoT technology has become surprisingly common in many households.

IoT Defined

So what exactly is IoT? Basically, the term “Internet of things”, or IoT is referring to anything that’s connected to the internet. The term is mainly used for devices that you wouldn’t normally expect to be connected to the internet, like a lightbulb for instance. While IoT devices can be controlled and/or programmed by using your smartphone or computer, your smartphone and computer themselves are not considered IoT devices.

The Internet of things are objects or devices that can communicate with a network without direct human action. The first IoT device was created in the 1980s when some college students set up a way to remotely monitor the temperature and contents of a campus soda machine. Today, IoT devices are used in ways you might not notice or expect, like to monitor foot traffic in public places to determine when an area might need to be cleaned.

What IoT Can Do for You

So how does IoT relate to you or the people in your neighborhood? Digital assistants - like Alexa or Google Home - can respond to voice commands to find information or play music. Doorbells with cameras can show you who’s at the door. Security cameras can allow you to keep an eye on your pets while you’re away at work. Smart thermostats can let you know your house is too cold so you can turn up the heat before you get home.

IoT Security 

So with all this new technology collecting and sharing information in our homes, there have been some concerns about security related to IoT devices. However, there are steps you can take to protect yourself from security concerns associated with IoT devices. Among the most important steps you can take is to always use unique, strong passwords and to enable two-step authentication. It’s also important to have a secure WiFi network. DUO Broadband can help with this. We offer the most advanced router to help protect and manage your network.

Accessible Home Benefits

IoT technology is exciting and useful – especially for those with limited mobility and disabilities who can benefit greatly and have improved quality of life thanks to the ability to control objects in their environment remotely with a smartphone or voice command. Plus, many IoT devices are very inexpensive and easy to install and use.

A smart-home demonstration area will soon be available at our Jamestown store. We will have IoT devices right in our lobby to show you some of the possibilities available for your home!

INTERNET DEAL

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FREE INSTALLATION*
$20 CREDIT FOR SPEEDS OF 100MEG OR HIGHER*
FREE MONTH GIG ROUTER AND EXTENDER*

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GIGA-GIVEAWAY
Customers taking a GigaSpire Blast Router from Black Friday through December 31 will be entered in a drawing to WIN a FREE YEAR of GIG Blast service – a $119.40 Value!

 

Call or stop by today to switch or upgrade!

 

TV DEAL

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NEW CUSTOMERS

Sign up for Standard Package and get FREE INSTALLATION and TWO MONTHS FREE*

CURRENT CUSTOMERS

Upgrade to our Digital Add-On and get TWO MONTHS FREE*

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DIGITAL GIVEAWAY!
Customers who upgrade with the Digital Add-On from Black Friday through December 31 will be entered in a drawing. One customer will WIN SIX MONTHS of the Add-On package!

 

 

MOBILE DEAL

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You’ll find great deals on all the latest smartphones, tablets, and accessories at Duo County Telecom!

DUO Broadband is an authorized retailer for Bluegrass Cellular.

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*Internet: $20 one-time upgrade credit when taking 100MEG & higher on fiber and coax. $20 cancellation fee for termination or downgrade before 3 months. Speeds available in certain networks and depends on network capabilities. Free installation with 6 month contract. $10/month cancellation penalty for each month remaining on contract. One-time $9.95 credit for Gig Router and one-time $4.95 credit for mesh extender. 
*TV: New customers pay for first month of service and receive an $81.45 credit for the second and third month. Standard Package Cable rate of $81.45/mo. subject to increase. Requires 24 month agreement. Installation fee ($45) will be waived for this offer only. $10 cancellation penalty for each month remaining on contract. Special builds for services are not eligible for promotion. All prices subject to change. Limited time offer.
Current customers upgrading to Digital Add-On pay for first month of service then receive a $16.95 credit for second and third month. All prices subject to change. Limited time offer.
All offers are for a limited time. 

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EFFECTIVE NOVEMBER 4, 2019 –  DUO Broadband is pleased to give our voice customers FREE statewide calling. As of November 4 area codes 859 and 502 will be included in the FREE calling area. Be sure to reprogram devices, security systems and fax machines to remove the "1" when dialing numbers in the 502 and 859 area codes.

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DUO Broadband is excited to introduce the GigaSpire BLAST – a next-generation managed wireless mesh network router. With the latest advancements in WiFi technology, the BLAST combines blazing fast speeds with whole-home coverage to give you an unrivaled online experience. Whether you're streaming HD video on multiple devices, uploading large files, or gaming online with friends, the GigaSpire BLAST can handle it all!

The GigaSpire makes it easy to set up and manage home networks – including managing devices and guest access. It provides seamless coverage and extended range, allowing you to enjoy connectivity all over your house and yard. Plus, you can connect more devices simultaneously, which means everyone can stream at the same time! 

In addition to top of the line hardware, the GigaSpire BLAST offers simple, robust controls you can even manage from your smartphone! Just search the app store for "Calix Smart Home".

Learn more and sign up today!

 

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Thanks to all who helped make this year's Annual Meeting a success!

Our annual meeting was held Tuesday evening at the Russell County High School gym, and as in years past we had another great crowd. Over 340 members registered with over 425 in total attendance.

After registration we meet in the gym for a quick business meeting where Mr. Tom Preston, Executive VP/CEO, gave an update on the cooperative's very strong operational status with the new name - DUO Broadband - and the same great company with the same great employees to serve you. Refreshments were available and door prizes were given out to 13 lucky members.

Here are this year's winners:

1    $100 Cash Prize Drawing – TNT Carpet
2    LG 65” UHD – 4K SmartTV – Elizabeth McGowan Slone
3    WEBER Grill – Lowell & Judy Robertson
4    STIHL Trimmer FS56RC – Jerry & Carol Hadley
5    STIHL Trimmer FS56RC – Mark Evans
6    STIHL Blower BG56C – Lewis Stargel Jr.
7    STIHL Blower BG56C – Ricky Helm
8    $150 DUO Broadband Gift Certificate – KG Andrew
9    $150 DUO Broadband Gift Certificate – Jackie Nation
10   BUNN Coffee Maker – Arnold Fletcher
11   BUNN Coffee Maker – William & Jeanne Will
12   RING – Video Doorbell – Bridgette Kean
13   RING – Video Doorbell – Carlie Roy

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Pictured above is the lucky winner of the LG 65” UHD 4K SmartTV, Elizabeth McGowan Slone.

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Pictured above is the lucky winner of the WEBER Grill – Judy Robertson.

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Local People, Local Commitment

For over 60 years DUO Broadband has served our region. We are not a large corporation, but a locally built company founded with the sole purpose of providing communication to our region... when outside companies would not. Today, DUO Broadband provides a state-of-the-art network among the best in the nation. Best of all, we are still local... Your friends. Your neighbors. 

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High-Speed Internet

However you use the Internet, nobody lets you stream it better. Our large fiber optic network provides the fastest, most reliable service available anywhere.

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Our Latest Specials

DUO Broadband works hard to make all our pricing the lowest possible for the highest quality services, but we still offer specials from time to time.

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