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Bluegrass Cellular has launched a new customer self-help center that will more efficiently link customers to the information they need, as well as make it easier for customers to pay their bills.

This is part of Bluegrass Cellular’s broader efforts to reform its processes to better serve their customers.  By quickly and efficiently managing account information such as balance and usage, the automated telephone information system will help a customer manage their account and pay their bill 24/7.

Improvements brought by the new help center include:

  • Streamlined, user-friendly customer account information
  • Ready access to helpful information that will empower customers to manage their usage and obtain account information on their own
  • Multiple access points - call anytime from your cellular phone:
    • #PAY              Pay Your Bill
    • #BAL              Account Balance
    • #MOU            Current Data/Text/Voice Usage

 

  • Call toll free from any phone:  1-800-928-2355         Press  *
  • Ability for customers to monitor usage, obtain account balance information, or pay their bill, 24 hours a day, 7 days a week

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