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U.S. Congressman Comer and representatives of DUO Broadband and the Kentucky Telecom Association met to discuss the importance of better broadband Internet service for rural Kentucky. Standing, from left, are Mark Henry, DUO Broadband Vice President Operations; Tom Preston, DUO Broadband CEO; U.S. Congressman James Comer, R-Kentucky, 1st District; Tyler Campbell, KTA Executive Director;Daryl Hammond, DUO Broadband Vice President/CFO; and Howard Kent Cooper, DUO Broadband Legal Counsel. Also meeting with the group was Sandy Simpson, Field Representative for Congressman Comer.

April 11, 2019 JAMESTOWN, KY — U.S. Congressman James Comer, R-Kentucky, 1st District, met with representatives of DUO Broadband and the Kentucky Telecom Association (KTA) on Thursday to review progress in deploying fiber optic broadband to rural communities, plans for 5G mobile implementation, and other issues related to Kentucky’s telecommunications infrastructure.

“We had a wide ranging discussion about fiber optic network build outs, 5G deployment and how important continued Universal Service Funding (USF) is to the success of closing the digital divide between urban areas and rural parts of the country,” said Tyler Campbell, Executive Director of KTA. “The main thrust of our conversation with Congressman Comer was to emphasize the importance that fiber continues to play in terms of building and maintaining a 21st Century economy for rural America.”

 CFCA logo

We understand the importance of keeping your accounts and personal information safe and helping you protect yourself from fraud. We want to share with you the CFCA's Instructional Videos on how you can protect yourself from social engineering, which includes phishing and other types of scams, and improve general account security.

Consumer Account Security:  https://www.youtube.com/watch?v=iox-DobRBkI&feature=youtu.be

Robocalling:  https://www.youtube.com/watch?v=VPyRhZY5Py4&feature=em-share_video_user

Social Engineering:  https://www.youtube.com/watch?v=moOcZo1alPA

 

DUO Broadband website touch icon on smartphone.

We created the MyDuo app many years ago in an effort to make information about our services more accessible to mobile users. With our most recent website design, you now have easy access to everything previously contained in the app, including your DUO Broadband account, live chat support, our latest special offers and much more.

You can bookmark our website to appear as a mobile app on your smartphone. For Android phones, with our website open in Google Chrome, tap the menu button and tap “Add to homescreen.” For Safari on iPhone, tap the Share button on the browser’s toolbar, then tap “Add to Home Screen” icon in the Share menu. 

 If you currently have the MyDuo app, you can continue to use it; however, it will no longer be available to download and will not be updated. We encourage you to visit and bookmark DUOBroadband.com on your smartphone. 

DUO Broadband logo

In an announcement this week, Duo County Telecom unveiled their new name and logo: DUO Broadband. Nothing else is changing for the utility and the same local people will be providing the same reliable communication and entertainment services they have offered for over half a century.

“Why a name change? It’s been many years since we’ve only served two counties, and with our fiber optic Internet technology, broadband has become our largest and most popular service,” said Eric West, Director of Marketing. “DUO Broadband reflects this new position. Of course, we still provide TV, Landline Telephone, and Cellular Phone services.”

The updated name and logo will be deployed over the next few months, beginning with the website which can now be accessed at DuoBroadband.com as well as DuoCounty.com. Current customer’s email addresses will not be affected.

“This is not the first name change we’ve gone through,” said Tom Preston, President and CEO. “We were originally known as Duo County Telephone, but that name became limiting with the addition of our other services. While today we are dropping ‘County’ for much the same reason, we are redefining ‘DUO’ to reflect our two most important assets: advanced fiber optic technology and reliable local service.”

The logo puts emphasis on the DUO part of the name: technology and service, as well as keeping a historic reference to the company’s past. The graphic arcs in the “D” were derived from ripples on the surface of water—symbolic of the way Broadband data disseminates and intersects. There is also a subtle representation of the earth in the “D” paying respect to the past logos which all visualized the globe.

“We want our customers to know that nothing else is changing,” said West. “We will still be providing the same services. Our address, locations and phone numbers are still the same. And DUO Broadband is still the most reliable service provided by your friends and neighbors.”

The folks here at Duo County Telecom recently celebrated the holidays with our annual Christmas party, and CEO Tom Preston addressed the staff about the past year of providing outstanding services with exceptional customer service. We're grateful to the staff and spouses for their dedication to both the company and customers throughout the year. We look forward to some exciting changes in 2019. Many thanks to the crew at The Barn at Goose Creek for providing a wonderful setting was for the event!

Terry Hadley has worked in the telecommunications industry for the past 37 years. He began working for Cumberland Valley Cable TV in 1981.  The company changed ownership many times throughout his 37-year career – from Cumberland Valley Cable to City TV to Charter Communication until in 2006, Duo County acquired ownership of Charter Communication’s Columbia market and in that acquisition, Terry became an employee of Duo County Telecom. 

Terry has been a valued employee at Duo County Telecom working as on Outside Plant Install & Repair Technician in our Columbia Market for the past 12 years. Columbia is Terry’s hometown and the customers highly regard Terry’s knowledge and expertise when it comes to their service.  It is not uncommon for customers to specifically request Terry to install or repair their phone, cable or internet service. The customers trust him. Terry has an excellent rapport with not only the customers of Duo County Telecom but with his fellow employees as well. Terry has been an asset to Duo County Telecom and will be greatly missed. 

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