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Employment Opportunities

DUO Broadband provides state-of-the-art telecommunications through high-speed internet with fiber-optic gigabit capabilities, local telephone service, and long-distance to 15,000 customers throughout six counties in the Lake Cumberland area headquartered in Jamestown, Kentucky.

Current Job Opening

Customer Service Representative

Job Description

General Summary:
Customer Service Representative (CSR) is the primary point-of-contact for customers to fulfill all service needs for DUO Broadband. The CSR will educate customers on Company products/services, packages, increased broadband speeds and advanced services and will positively promote and sell Company products/services. The CSR will perform assigned duties and provide quality customer service to external and internal customers. The CSR will assist with collecting and posting customer payments.

Essential Job Functions (May include but are not limited to the following. Other duties may be assigned.)

  • Provide excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by text, by email, or mail.
  • Responsible for accurate daily cash transactions such as counting cash, preparing daily bank deposits, cash receipts, ACH payments, credit card payments, etc. 
  • Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules. 
  • Positively promote and sell Company products/services to new and existing customers.
  • Receive and process Service Orders.   
  • Be attentive to IVR status and availability for customer calls.
  • Verify customer charges are correct on service order before closing to ensure correct billing to the customer.      
  • Accept customer payments and post to the appropriate accounts when payment is received.
  • Set up and process automatic payments by ACH, Credit Card, E-Check or other auto pay options.
  • Effectively communicate and contribute to the team to promote an efficient and productive team environment.
  • Adhere to established company policies and procedures.
  • Demonstrate dependability through promptness, good attendance and adherence to timelines and schedules.
  • Performs all other related duties as assigned by the Director of Business Operations.


Knowledge, Skills & Abilities:
Ability to manage multiple tasks to meet deadlines. In addition, knowledge of Microsoft Office and Excel programs with excellent verbal and written communications skills is needed. 

Education and/or Experience:
High School Diploma or higher education.  Experience in Customer Service a plus but not required. 

Interested candidates should complete the form below with your resume.

Submitted resumes will be kept on file for one year. Send to:

ATTN: Human Resources Coordinator
DUO Broadband
P. O. Box 80
Jamestown, KY 42629

Email: sfoley@duobroadband.com

DUO Broadband is an Equal Employment Opportunity employer.

View our statement of non-discrimination

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