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Legal / Tariffs / Policies / Rights

Your Privacy is important to us

This Statement of Privacy applies to DUO Broadband’s website and governs data collection and usage. By using the DUO Broadband website, you consent to the data practices described in this statement.

Privacy Statement


IMPORTANT NOTICE for 911 Calls on Business Systems

Learn about recent updates made in response to the Federal Communications Commission’s (“FCC”) passing and implementation of two federal laws concerning 911 and business telephone systems.

NOTICE: 911 Calls/Business Systems


Cable TV Rate Information

Read important updates on our cable TV pricing and policies in your county.

Russell County (PDF)

Adair County (PDF)

Cumberland County (PDF)


Accessibility Assistance

DUO Broadband provides products and services to requesting customers with visual impairments for easier digital content engagement.

Learn More about Accessibility Assistance


Customer Proprietary Network Information (CPNI) Rights

We always take great care in the way that we handle sensitive information that pertains to your account for telecommunications services, known as Customer Proprietary Network Information or CPNI.

Learn More about (CPNI) Rights


Section 255 Policies and Procedures Accessibility of Service to the Diababled

It is the DUO Broadband’s policy to ensure that services are accessible to and usable by individuals with disabilities where readily achievable.

Learn More about Service to the Disabled (pdf)


Telecommunications and Broadband Services Lifeline Discount

Lifeline is a joint state and federal program that makes monthly telecommunications and broadband services more affordable for eligible households.

Learn More about Lifeline Discount


Internet Disclosures & Policies

DUO Broadband cannot guarantee your connection speed or that it will be uninterrupted connecting to other networks throughout the Internet. Connection speeds may vary due to the number of computers on a single broadband connection and other factors such as your computer’s condition and or Internet congestion.

Read Full Internet Disclosures & Policies


Closed Captioning

Closed Captioning Concerns Contact


Customer Bill of Rights

As a residential customer of a regulated public utility in Kentucky, you are guaranteed rights subject to Kentucky Revised statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations

Read Full Customer Bill of Rights


Refund Policy

Refund and Return Policy


DUO Broadband Internet Service Agreement

DUO Broadband provides Internet access to Customers subject to your agreement and compliance with terms and conditions.

Read Full Service Agreement


NECA Tariff Information

NECA Tariff Information


Duo County Telephone Cooperatives Local Service and Kentucky Access Tariff Rates

Access Documents links


Statement of Nondiscrimination

Read Full Statement


The Digital Millennium Copyright Act

Learn More About The DMCA


New FCC Rules Change How You Access Account Information

The FCC has implemented new rules to protect the privacy of information contained in your telephone account.

Learn More About New FCC Rules Change

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