This Statement of Privacy applies to DUO Broadband’s website and governs data collection and usage. By using the DUO Broadband website, you consent to the data practices described in this statement.
Learn about recent updates made in response to the Federal Communications Commission’s (“FCC”) passing and implementation of two federal laws concerning 911 and business telephone systems.
NOTICE: 911 Calls/Business Systems
Read important updates on our cable TV pricing and policies in your county.
DUO Broadband provides products and services to requesting customers with visual impairments for easier digital content engagement.
Learn More about Accessibility Assistance
We always take great care in the way that we handle sensitive information that pertains to your account for telecommunications services, known as Customer Proprietary Network Information or CPNI.
Learn More about (CPNI) Rights
It is the DUO Broadband’s policy to ensure that services are accessible to and usable by individuals with disabilities where readily achievable.
Learn More about Service to the Disabled (pdf)
Lifeline is a joint state and federal program that makes monthly telecommunications and broadband services more affordable for eligible households.
Learn More about Lifeline Discount
DUO Broadband cannot guarantee your connection speed or that it will be uninterrupted connecting to other networks throughout the Internet. Connection speeds may vary due to the number of computers on a single broadband connection and other factors such as your computer’s condition and or Internet congestion.
Read Full Internet Disclosures & Policies
Closed Captioning Concerns Contact
As a residential customer of a regulated public utility in Kentucky, you are guaranteed rights subject to Kentucky Revised statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations
Read Full Customer Bill of Rights
DUO Broadband provides Internet access to Customers subject to your agreement and compliance with terms and conditions.
The FCC has implemented new rules to protect the privacy of information contained in your telephone account.
Help us improve customer service.
Adair Co./Columbia, 270-378-4141
Casey Co./Liberty, 877-343-3131
Clinton Co./Albany, 877-343-3131
Cumberland Co./Burkesville, 270-433-2121
Russell Co./Headquarters, 270-343-3131
877-343-3131 (long distance toll-free)
Taylor Co./Campbellsville, 877-343-3131
Chat with a DUO Broadband
Representative now.
(Monday - Friday, 7 am - 4 pm)
Chat with a DUO Broadband Technical
Representative now.
(24 hours a day, every day)
Watch TV Everywhere will end on 7/1/2024
