Important Lifeline Customer Notification

EVERY PERSON IN AMERICA should have access to quality, affordable telecommunications and broadband services regardless of income level. Eligible households may apply the monthly Lifeline discount to either broadband internet service (home or wireless) or phone service (home or wireless) but not both. Lifeline customers also have the option to apply the discount to a service bundle, such as home phone and home internet. 

You may qualify for Lifeline service if your annual household income is at or below 135% of the federal poverty guidelines or if you participate in one of the following programs:

Eligibility for the Lifeline program includes receiving benefits from one of the following: 

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans or Survivors Pension Benefit

Under the federal and state Lifeline program, eligible low-income consumers can receive up to $12.75 credit. Persons living within the DUO Broadband service area can obtain information and/or apply for eligibility at the office located below. Supporting documentation of the above is required and Lifeline recipients must annually recertify their eligibility in order to avoid loss of Lifeline benefit. You can also contact the Universal Service Administrative Company website at or call USAC toll free at 1-888-641-8722. 

2016 Federal Poverty Levels for Lifeline Eligibility
(based on the number of people in the household)
1 Person $16,038
2 People  $21,627 
3 People $27,216 
4 People $32,805
5 People $38,394
6 People $43,983
7 People $49,586
8 People $55,202
Each additional person +$5,616


How to Apply

Please print and fill out the Lifeline Certification Form (PDF) and return to one of our offices, along with proof of eligibility:  2150 North Main Street, Jamestown, KY  42629 or 221 Dehoney Trace, Columbia, KY 42728.

If you have any questions, please feel free to contact our business office at one of the following numbers: 

Russell County……… 270-343-3131   Casey County………... 270-343-3131

Adair County………... 270-378-4141   Cumberland County…. 270-433-2121

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