Refunds – These are considered on a case-by-case basis for unused service.. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). Depending on your card issuer’s policies, you will receive the credit within 30 days.
Shipping – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us at 877-343-3131 or duo@duobroadband.com.
Adair Co./Columbia, 270-378-4141
Casey Co./Liberty, 877-343-3131
Clinton Co./Albany, 877-343-3131
Cumberland Co./Burkesville, 270-433-2121
Russell Co./Headquarters, 270-343-3131
877-343-3131 (long distance toll-free)
Taylor Co./Campbellsville, 877-343-3131
Chat with a DUO Broadband
Representative now.
(Monday - Friday, 7 am - 4 pm)
Chat with a DUO Broadband Technical
Representative now.
(24 hours a day, every day)
