Refund Policy

Return & Refund Policy

Refunds – These are considered on a case-by-case basis for unused service.. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). Depending on your card issuer’s policies, you will receive the credit within 30 days.

Shipping – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions on how to return your item to us, contact us at 877-343-3131 or duo@duobroadband.com.