DUO Broadband provides state-of-the-art telecommunications through high-speed internet with fiber-optic gigabit capabilities, local telephone service, long-distance, and digital TV (including PPV and local programming) to 15,000 customers throughout six counties in the Lake Cumberland area headquartered in Jamestown, Kentucky. 

Available Positions

Cashier/Customer Service Representative

Job Description

General Summary:
Cashier/Customer Service Representative (CSR) is the primary point-of-contact for customers to fulfill all service needs for DUO Broadband. The Cashier/CSR will educate customers on Company products/services, packages, increased speeds and advanced services and will positively promote and sell Company products/services. The Cashier/CSR will perform assigned duties and provide quality customer service to external and internal customers. The Cashier/CSR will assist with collecting and posting customer payments.

Essential Job Functions (May include but are not limited to the following. Other duties may be assigned.)

  • Provide excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by email, or mail.
  • Responsible for accurate daily cash transactions such as counting cash, preparing daily bank deposits, cash receipts, ACH payments, credit card payments, etc. 
  • Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules. 
  • Positively promote and sell Company products/services to new and existing customers.
  • Receive and process Service Orders.   
  • Verify customer charges are correct on service order before closing to ensure correct billing to the customer.      
  • Accept customer payments and post to the appropriate accounts when payment is received.
  • Establish and enforce special payment arrangements and post information accurately on customer accounts. 
  • Set up and process automatic payments by ACH, Credit Card, E-Check or other auto pay options.
  • Effectively communicate and contribute to the team to promote an efficient and productive team environment.
  • Adhere to established company policies and procedures.
  • Demonstrate dependability through promptness, good attendance and adherence to timelines and schedules.
  • Performs all other related duties as assigned by management. *  

Knowledge, Skills & Abilities:
Ability to manage multiple tasks to meet deadlines. In addition, knowledge of Microsoft Office and Excel programs with excellent verbal and written communications skills is needed. 

Education and/or Experience:
High School Diploma or higher educations.  Experience in Customer Service a plus but not required. 

Interested candidates may send a resume to Stephanie Foley, Human Resources Coordinator at sfoley@duobroadband.com

 

Submitted resumes will be kept on file for one year. Send to: 

ATTN: Human Resources Coordinator
DUO Broadband
P. O. Box 80
Jamestown, KY 42629

Email:  sfoley@duobroadband.com

 

DUO Broadband is an Equal Employment Opportunity employer.

 

View our statement of non-discrimination

 

Online Employment Application

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