DUO Broadband provides state-of-the-art telecommunications through high-speed internet with fiber-optic gigabit capabilities, local telephone service, long-distance, and digital TV (including PPV and local programming) to 15,000 customers throughout six counties in the Lake Cumberland area headquartered in Jamestown, Kentucky.
Available Positions
Cashier/Customer Service Representative
Job Description
General Summary:
Cashier/Customer Service Representative (CSR) is the primary point-of-contact for customers to fulfill all service needs for DUO Broadband. The Cashier/CSR will educate customers on Company products/services, packages, increased speeds and advanced services and will positively promote and sell Company products/services. The Cashier/CSR will perform assigned duties and provide quality customer service to external and internal customers. The Cashier/CSR will assist with collecting and posting customer payments.
Essential Job Functions (May include but are not limited to the following. Other duties may be assigned.)
- Provide excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by email, or mail.
- Responsible for accurate daily cash transactions such as counting cash, preparing daily bank deposits, cash receipts, ACH payments, credit card payments, etc.
- Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules.
- Positively promote and sell Company products/services to new and existing customers.
- Receive and process Service Orders.
- Verify customer charges are correct on service order before closing to ensure correct billing to the customer.
- Accept customer payments and post to the appropriate accounts when payment is received.
- Establish and enforce special payment arrangements and post information accurately on customer accounts.
- Set up and process automatic payments by ACH, Credit Card, E-Check or other auto pay options.
- Effectively communicate and contribute to the team to promote an efficient and productive team environment.
- Adhere to established company policies and procedures.
- Demonstrate dependability through promptness, good attendance and adherence to timelines and schedules.
- Performs all other related duties as assigned by management. *
Knowledge, Skills & Abilities:
Ability to manage multiple tasks to meet deadlines. In addition, knowledge of Microsoft Office and Excel programs with excellent verbal and written communications skills is needed.
Education and/or Experience:
High School Diploma or higher educations. Experience in Customer Service a plus but not required.
Interested candidates may send a resume to Stephanie Foley, Human Resources Coordinator at sfoley@duobroadband.com.
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Submitted resumes will be kept on file for one year. Send to:
ATTN: Human Resources Coordinator
DUO Broadband
P. O. Box 80
Jamestown, KY 42629
Email: sfoley@duobroadband.com
DUO Broadband is an Equal Employment Opportunity employer.
View our statement of non-discrimination