Customer Service Representative

About DUO Broadband:

DUO Broadband is a leading provider of high-speed internet, digital TV, and telephone services. We are dedicated to delivering innovative technology solutions and exceptional customer service to our community. Join our team and be part of a dynamic organization that values creativity, collaboration, and professional growth.

Position Overview:

Customer Service Representative (CSR) is the primary point-of-contact for customers to fulfill all service needs for DUO Broadband. The Customer Service Representative will educate customers on Company products/services, packages, broadband and advanced services and will positively promote and sell Company products/services. The Customer Service Representative will perform assigned duties and provide quality customer service to external and internal customers. The Customer Service Representative will assist with collecting and posting customer payments.

Essential Job Functions (May include but are not limited to the following. Other duties may be assigned.)

• Provide excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by email, or mail.
• Responsible for accurate daily cash transactions such as counting cash, preparing daily bank deposits, cash receipts, ACH payments, credit card payments, etc.
• Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules.
• Positively promote and sell Company products/services to new and existing customers.
• Receive and process Service Orders.   
• Maintains a positive, courteous, customer service attitude toward all customers that reflects well upon the employee and the company.
• Participate in ongoing training to keep abreast of technical developments and the skills needed to perform the job.
• Verify customer charges are correct on service order before closing to ensure correct billing to the customer.      
• Effectively communicate and contribute to the team to promote an efficient and productive team environment.
• Adhere to established company policies and procedures.
• Demonstrate dependability through promptness, good attendance and adherence to timelines and schedules.
• Performs all other related duties assigned by management

Reporting Structure

This position shall report to and be assigned duties by the Director of Marketing & Sales.

Knowledge, Skills & Abilities:


Ability to manage multiple tasks to meet deadlines. In addition, knowledge of Microsoft Office and Excel programs with excellent verbal and written communications skills is needed.

Education and/or Experience:


High School Diploma or higher education. Experience in Customer Service a plus but not required.

How to Apply:

Interested candidates may send a resume to:
Stephanie Foley, Director of Human Resources
sfoley@duobroadband.com.