DEAR BUSINESS CUSTOMER,

Welcome! DUO Broadband and all our employees thank you for becoming our newest broadband business customer. We want to ensure that you have all the necessary information to maximize the benefits of our range of services and security features for your business internet and WiFi network.

70+ YEARS OF SERVICE WITH YOU IN MIND
DUO Broadband is not one of those large, distant corporations. We’re a locally built, 70+ year company, founded with the sole purpose of providing best-in-class communication and dependable, local service for our rural region. When you provide feedback through our New Customer Survey, as well as our Annual Survey, you have an impact on our operations. We prioritize delivering the services our customers ask for by making network upgrades for speed, service, performance, features, capabilities, and value.

NEW CUSTOMER SURVEY

BUSINESS NETWORK PROTECTION – FREE
DUO Broadband’s Connectivity Assurance Plus program covers any service calls or repairs to any part of our broadband network. If there’s a problem with our equipment or wiring, whether it’s inside or outside your business, we’ll fix it or replace it and make sure it’s working at maximum performance. Other internet providers may charge up to $100 per visit if a service tech has to come to your business for a repair — not with DUO’s Connectivity Assurance Plus.

CONNECTIVITY ASSURANCE PLUS

CUSTOMER CARE & ONLINE BILLING
Be sure to sign up for and take advantage of E Care, DUO’s user-friendly customer care and online billing service.

E CARE

NEW SMARTBIZ MANAGED WIFI
If you’re an existing SmartBiz WiFi subscriber, we know you’re enjoying the unprecedented security and controls it provides you as a small business owner or manager.

IF YOU’RE NOT AN EXISTING SMARTBIZ WIFI SUBSCRIBER but are interested in these features and our GigaSpire Router,  you will want to learn more about how to expand your business and eliminate operational headaches by taking advantage of dedicated networks, network security, content restrictions, a customer WiFi portal, network resilience, and the CommandWorx® mobile app designed to make your network management a breeze.

SMARTBIZ

Because we live and work in the communities we serve, you can expect a level of service from our representatives, technicians, and management that is both rare and highly respected among telecommunication providers. Whether we are addressing your concerns, installing new equipment, or maintaining our infrastructure, you, as a valued business customer, are our top priority.

Below, you will find links to other useful and important customer information.

Thanks again,

Your Friends & Neighbors at DUO Broadband

PRIVACY STATEMENT

CUSTOMER BILL OF RIGHTS

LEGAL INFORMATION

YOUR CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)