Category: News & Events

Is it safe to pay your bills online? And why would you want to?

While there is nothing wrong with paying your bills the traditional way, writing checks, stuffing envelopes, adding postage, and using the postal system, you might want to consider a faster option. Online bill pay has been around for years, and while nothing is 100% safe, today’s security and encryption for paying bills through the Internet is very robust.

Of course, precautions are important, like never share personal information responding to unsolicited calls. Never click links from unsolicited emails or texts. Change your password periodically, and create long passwords. Use a secure network to make payments, like your home wifi, not hotels or coffee shops.

The advantages of paying bills online include time saved, convenient access to accurate account balances, no postage costs, less paperwork, and, less paper waste.

Call today if you have any questions about DUO Broadband’s online bill pay.

Announcing Free Statewide Calling for DUO Voice Customers

EFFECTIVE NOVEMBER 4, 2019 – DUO Broadband is pleased to give our voice customers FREE statewide calling. As of November 4 area codes 859 and 502 will be included in the FREE calling area. Be sure to reprogram devices, security systems and fax machines to remove the “1” when dialing numbers in the 502 and 859 Continue Reading

Take Your WiFi to Another Level

DUO Broadband is excited to introduce the GigaSpire BLAST – a next-generation managed wireless mesh network router. With the latest advancements in WiFi technology, the BLAST combines blazing fast speeds with whole-home coverage to give you an unrivaled online experience. Whether you’re streaming HD video on multiple devices, uploading large files, or gaming online with friends, Continue Reading

Annual Meeting 2021 Winners

Thanks to all who came out for this year’s Annual Meeting! Over 250 members attended the brief annual meeting with an estimated 320+ in attendance as a whole. The meeting’s business portion was conducted like in years past with an adjournment not long after calling the meeting to order, then on to giving out the Continue Reading

Annual Meeting 2019 Winners

Thanks to all who helped make this year’s Annual Meeting a success! Our annual meeting was held Tuesday evening at the Russell County High School gym, and as in years past we had another great crowd. Over 340 members registered with over 425 in total attendance. After registration, we meet in the gym for a Continue Reading

DUO Broadband and Kentucky Telecom Association Discuss Closing the Digital Divide with U.S. Congressman Comer

U.S. Congressman Comer and representatives of DUO Broadband and the Kentucky Telecom Association met to discuss the importance of better broadband Internet service for rural Kentucky. Standing, from left, are Mark Henry, DUO Broadband Vice President Operations; Tom Preston, DUO Broadband CEO; U.S. Congressman James Comer, R-Kentucky, 1st District; Tyler Campbell, KTA Executive Director;Daryl Hammond, Continue Reading

Keep Your Personal Information Safe – Fraud Protection Information

We understand the importance of keeping your accounts and personal information safe and helping you protect yourself from fraud. We want to share with you the CFCA’s Instructional Videos on how you can protect yourself from social engineering, which includes phishing and other types of scams, and improve general account security. Consumer Account Security: https://www.youtube.com/watch?v=iox-DobRBkI&feature=youtu.be Robocalling: https://www.youtube.com/watch?v=VPyRhZY5Py4&feature=em-share_video_user Social Engineering: https://www.youtube.com/watch?v=moOcZo1alPA Continue Reading

DUO Broadband Has Retired the MyDuo App

We created the MyDuo app many years ago in an effort to make information about our services more accessible to mobile users. With our most recent website design, you now have easy access to everything previously contained in the app, including your DUO Broadband account, live chat support, our latest special offers and much more. Continue Reading

Duo County Telecom is Updating its Name to DUO Broadband

In an announcement this week, Duo County Telecom unveiled their new name and logo: DUO Broadband. Nothing else is changing for the utility and the same local people will be providing the same reliable communication and entertainment services they have offered for over half a century. “Why a name change? It’s been many years since Continue Reading

Duo Hosts 2018 Christmas Dinner and Awards

The folks here at Duo County Telecom recently celebrated the holidays with our annual Christmas party, and CEO Tom Preston addressed the staff about the past year of providing outstanding services with exceptional customer service. We’re grateful to the staff and spouses for their dedication to both the company and customers throughout the year. We look Continue Reading

Terry Hadley Retires

Terry Hadley has worked in the telecommunications industry for the past 37 years. He began working for Cumberland Valley Cable TV in 1981. The company changed ownership many times throughout his 37-year career – from Cumberland Valley Cable to City TV to Charter Communication until in 2006, Duo County acquired ownership of Charter Communication’s Columbia Continue Reading